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Information 09.04.2021

Dear Partner,  

 

We would like to inform you that as of April 10th 2021, we are beginning the reconstruction/reassembly of our crane #2 at the terminal, that we expect to be completed by mid-summer. 

In connection with the upcoming reassembly, please, expect some traffic and area restrictions.  

The reconstruction work exclusively takes place at the end positions of crane's rail-tracks, therefore, to ensure road traffic located underneath the crane, a temporary roundabout lane will be developed. Road traffic will be able to exit the premises via the two-way passageway and in this road-section a 5 km/h speed restriction will be in place.  

 

Our Terminal will make every effort to provide continuous service during the works.

 

Please, also inform your subcontractors/road hauliers about the changes.

 

Thank you for your kind cooperation and patience.

IT problem - Update

Dear Partners,

 

We are pleased to inform you, that the issue has been resolved.

Please use the regular e-mail contacts from now on.

 

Please apologize for any inconvenience caused. 

IT problem

Dear Partners,

We are currently experiencing Microsoft related IT problems that are preventing the entire Rail Cargo Group from receiving e-mails from external senders.

 

We are currently doing all we can to find the cause as quickly as possible and make sure the problem can be fixed as soon as possible. In the meantime, you can reach us by phone.

 

Temporarily you can use the following email contacts:

 

  1. Customer Service:

            RCO import (rail arriving) traffic:

rcoagency.rct.bilk@railcargobilk.hu

            (instead of the usual:  rcoagency@railcargo.com)

 

            Other services:

rendelkezes.rct.bilk@railcargobilk.hu

(instead of the usual:   rendelkezes.rct.bilk@railcargo.com and info.rct.bilk@railcargo.com)

 

            Depot administration:

            depo.rct.bilk@railcargobilk.hu

            (instead of the usual:   szallitmanyozas.rct.bilk@railcargo.com and depo.rct.bilk@railcargo.com)

 

  1. Customs related services:

           vamszemle.rct.bilk@railcargobilk.hu

           (instead of the usual:   zoltan.hajas@railcargo.com)

 


We apologize for the inconvenience and thank you for your understanding.

 

We will inform you as soon as the issue has been resolved.

Crane malfunction 08.03.2021. Update 2

Dear Partners,

 

We would kindly like to inform you, that the crane is operating, the failure has been remedied, the service is ongoing.

 

At the same time we would like to draw your attention, that the regular weekly maintenance takes place in the usual Wednesday time interval, between 07:00 a.m. and 01:00 p.m.

 

Thank you for your kind patience and understanding. Please accept our apologies for the inconvenience caused.

Crane malfunction 08.03.2021. Update

Dear Partners,

 

We would like to inform you that from now all the containers positioned underneath the crane track area are available.

Currently the handling of the area is ensured by reachstackers, so the service time occasionally may increase.

We make every effort to provide continuous and smooth service.

 

Thank you for your kind patience and understanding.